fbpx

Returns & Refund Policy

RETURN POLICY
Last updated August 15, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@althawb.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Al Thawb
Attn: ReturnsRMA #3  Oldroyd Way  Dewsbury, WF13 2JJ  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS  
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.         
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@althawb.co.uk This return policy was created using Termly’s Return and Refund Policy Generator.Custom BrandingHide “Powered by Termly” logoCustomize Policy StyleThemeCreate New ThemeSharp (Default)Select “Create New Theme” to edit your policy style.APPLY THEME121c93d9 7adc 40ab 85d8 0ae58f021024To create a custom theme, please upgrade. Pro+ plans start as low as $10/month. View Plans